Frequently Asked Questions


  • Why are many services at Madrona Clinics out-of-network and how might that benefit me?

    Some of our services are out-of-network because insurance doesn’t always cover the full range, frequency, or format of care we provide. Being out-of-network allows for greater flexibility in creating a treatment plan based on your individual needs.

    We can provide a superbill for eligible services, which you may submit to your insurance for possible out-of-network reimbursement. HSA/FSA funds may also be used for eligible services. Coverage varies by plan, so we recommend checking with your insurer for details.

  • Do you accept Insurance?

    Starting in August, Members will be able to use their BCBS/Premera and BCBS/Regence. For services not covered by insurance we can provide a “superbill” that gives line times and billing codes for you to provide you insurance for any eligible reimbursement. We can also accept HSA/FSA cards, Cash, credit/debit cards, and Zelle. Starting in August 2026, we’ll have financing available for our out-of-network services.

  • How often do you hold workshops?

    Our goal is to hold at least monthly workshops and group events.

  • Is there parking on site?

    There is a paid parking garage in the building, as well as street parking nearby.

  • What age groups do you care for?

    We see patients ages 16 and older.

  • Do you prescribe at-home ketamine?

    We generally will not prescribe ketamine to be take at home. In some rare instances, we will bridge in-clinic ketamine treatment with at-home sublingual ketamine.

  • Do you provide home visits?

    We can sometimes provide home visits pending availability of our psychiatrist. In such cases, our hourly rate is charged during transit time in addition to a “home-visit” fee.